The patient charter, You and Your General Practice, is designed to help you understand how our GP practice works and what you can expect from us. It also explains your rights as a patient and how we can work together to make sure you receive the best possible care.
What the Charter Covers
- Accessing services: How and when you can get in touch with us and when you can expect a response.
- Appointments and advice: How your requests for appointments or medical advice are handled and who might support you.
- Your rights: The care and respect you are entitled to, as well as registration and support options.
- Your responsibilities: Ways you can help us provide safe, effective care, such as being on time and keeping us informed.
- Feedback and concerns: How to share feedback, raise concerns, or make a complaint.
The full charter, You and Your General Practice, can be read online and is available in 20 different languages:
You and your General PracticeWe encourage all patients to familiarise themselves with this charter, so together we can provide the best support for your health and wellbeing.