We offer a same day appointment service. This means your request will be sent to the best person to manage your care. You will then be contacted and your clinician will discuss the next steps.
If you have submitted your request online, the clinician may respond to you via email. Please make sure you are checking your email regularly after submitting a request to us.
If the clinician tries to call you, they will do so twice. If they are unable to get in touch, you will be asked to re-submit your request the following working day.
Please note, if we do not have any appointments left, we will stop taking requests for the day. You will be asked to re-submit your request the next working day.
Some of our appointments can be booked in advance. These include blood tests, cervical screening, 8 week baby checks, vaccinations, blood pressure checks and long term condition reviews. If you need any of the appointments mentioned, you should use “Request an appointment with the Nurse of Healthcare Assistant” form below.
How to book an appointment
You can request any appointment or service online. If you are unsure who to book an appointment with, click here for further guidance.
Cancelling your appointment
If you are unable to keep an appointment, please let us know.
You can also let us know by calling 0161 225 6699 as soon as possible – this may help someone else to be seen.
If you have a mobile and consent to SMS, you may receive a reminder 24 hours before your appointment with a link to cancel.
If you fail to cancel your appointment and do not attend, it will be marked as a missed appointment on your medical record. Our policy is that if you miss too many appointments, we reserve the right to remove you from our practice list.
Who to see?
You may not always need to see a doctor. We have many trained clinicians who are able to help with your health problem.
For blood pressure checks, blood tests, cervical screenings, family planning and sexual health advice, vaccinations/travel, injections, routine health checks for long term conditions you should submit a request to see the nurse/healthcare assistant.
For new or ongoing symptoms of a medical issue or medication queries you should submit a request to speak to a doctor, minor illness nurse, nurse practitioner, physician associate, physiotherapist or pharmacist. Our Patient Service Advisors will send the form to the correct clinician.
If you submit a request for the wrong type of clinician, we will ask you to resubmit the correct form.
Could you be seen at your local pharmacy?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
We can refer you directly to a pharmacy through the NHS Community Pharmacy Consultation Scheme (CPCS). If your medical problem can be dealt with by a pharmacist, a Patient Service Advisor will contact you to arrange a referral.
What’s the problem?
When you call to book an appointment, the Patient Services Advisor will ask for a brief description of the problem. This is so that they can offer you the right type of appointment, with the right person.
The Patient Services Advisor will try to give you a rough idea of when the doctor or nurse will call you back. Please try to be available and keep your phone with you. If you will only be available during a particular time period then please tell the Patient Service Advisor and they will try to accommodate this and let the doctor/nurse know. We understand that some people (e.g. working people) may have particular restrictions and we will do our best to fit your needs. However, it does help us if you can give as large a time period as possible.
If you need help when we are closed
How to request a home visit
If medically necessary (e.g. if you are housebound) the doctor or nurse can visit you at home.
If you would like to request a home visit from the doctor, please phone reception, preferably between 9:30am-10:30am. Generally, the duty doctor will phone back shortly afterwards to establish the urgency of the home visit and give advice where appropriate. Sometimes the problem can be dealt with by alternative arrangements or advice.
Follow up phone call
If you have requested a home visit, please phone reception again:
- If no one has phoned back within an hour of your original phone call
- If you have been told that someone will visit in the afternoon and no one has arrived before 15:00
Assessing the enquiry
If the duty doctor does not feel that a home visit is medically necessary they may ask you to come to the surgery. This is because:
- It may be possible to see you quicker in the surgery than if you were to wait at home for a visit
- There are better facilities for appropriate examination and tests at the surgery
- It is much quicker for the doctors to see patients at the surgery, which means we can provide a better service to all our patients