Practice team


  • Scott – Managing Director
  • Andrew – Practice Manager
  • Rachel – Central Services Manager
  • Sue – HR Support Manager
  • Alex – Quality improvement & Transformation Lead
  • Vicky – IT & Finance Manager
  • Lauren – Engagement & Communications Officer

Reception team

The reception team are the people you speak to when you phone to make an appointment. They also provide our front desk and repeat prescriptions services.

We have a team of 18 receptionists here to help you with your queries.

  • Ruby – Office Manager
  • Samantha – Team Leader
  • Rabeka – Prescription Clerk
  • Ana
  • Ayesha
  • Emma
  • Joe
  • Julie
  • Kadar
  • Masyitah
  • Maurvine
  • Mike
  • Nanret
  • Neelam
  • Nuha

Administration team

The administration team are responsible for calling in people for some reviews and procedures (e.g. annual reviews for diabetes or heart disease), processing test results, dealing with requests for reports, forms and examinations, registering new patients, medical records, typing of referral letters and dealing with incoming post. Some of our administration tasks are done by a central administration team for all of our three practices (New Bank Health Centre, The Whitswood Practice and The Robert Darbishire Practice), and other administration tasks are done by a local administration team just for patients registered at The Robert Darbishire Practice. The local team also provides our telephone results service.

Central administration team

  • Marie-Louise – Central Admin Manager
  • Rebecca
  • Caroline
  • Grace
  • Karen
  • Masyitah
  • Thaslima

Local administration team

  • Peter – Local Admin Team Leader
  • Christine
  • Dina
  • Koey

Support team

  • Bethany – Quality Support Officer
  • Natalie – Quality Support Officer
  • Debra – Finance Assistant/Complaints Officer
  • Joe – Rota Co-ordinator