Zero tolerance

As a practice, we are committed to ensuring that all staff, patients and visitors are treated with dignity and respect.

We support the NHS policy of zero tolerance of abuse, violence and aggression towards any member of staff, patient or visitor.

We do not tolerate any discrimination, harassment or victimisation of any member of staff, patient or visitor on the grounds of age, disability, gender (including gender reassignment), marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation and socio economic background.

When a patient behaves in an unacceptable or inappropriate way, we will write to that patient and warn them that we may remove them from our list of patients if they continue to behave in that way.

We have the right to remove violent patients from our list with immediate effect. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact that they have been removed and the circumstances leading to this removal.