Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can request an appointment in the following ways:

What’s the Problem?

When you call to book an appointment, the receptionist will ask for a brief idea of the problem. This is so that they can offer you the right type of appointment, with the right person. If you prefer not to say, that’s fine, just let the receptionist know.

The receptionist will try to give you a rough idea of when the doctor or nurse will call you back. Please try to be available and keep your phone with you. If you will only be available during a particular time period then please tell the receptionist and they will try to accommodate this and let the doctor/nurse know. We understand that some people (e.g. working people) may have particular restrictions and we will do our best to fit your needs. However, it does help us if you can give as large a time period as possible.

Who to See?

You don’t always need to see a doctor. We offer a wide range of services provided by our nurses and nurse practitioners. They often have more appointments available. Sometimes the reception or administration staff will be able to help with your query, e.g. for test results or enquiries about letters or forms. If in doubt the receptionist can advise.

For ongoing problems we recommend that you see or speak to the same nurse or doctor each time, wherever possible.

Arriving for Your Appointment

When you arrive for your appointment you need to either:

  • Use the ‘arrivals touch screen’ in the waiting room – just type in your gender and birthday
  • Or check in at reception

If you do not let us know you have arrived then you will miss your appointment.

Please arrive before your appointment time, in case there is a queue. If you are late for your appointment then the doctor or nurse may not be able to see you and the reception staff may have to rebook your appointment.

Cancelling an Appointment

Please don’t waste appointments.

If you are unable to keep an appointment please let us know as soon as possible – this may enable someone else to be seen.

If you fail to cancel your appointment before you are due to see a clinician it will be marked as a missed appointment on your medical record. Our policy is that if you miss too many appointments we reserve the right to remove you from our practice list. We will send you warning letters after your missed appointments. If you continue to miss appointments you may be removed from our list.