Why are GPs still working differently?

The pandemic is over. Why aren’t GP practices open?

The pandemic is not over, GP practices are working differently to make sure that all patients can access the are and support they need safely. To protect everyone, especially the most vulnerable, social distancing, mask wearing and other measures remain in place.

How are practices working now?

All appointments are being triaged. Triage means you will be assess to deice whether you need to be seen in person, via video/telephone consultation, or via community pharmacy.

This helps keep you safe and makes sure that people with the greatest need are seen first. If you need to attend the practice for examination, you will be given an appointment.

In many cases, the issue can be effectively managed with a telephone consultation and can avoid travel to the surgery if you don’t need to.

Why have I note been given an appointment with my GP?

Many GP practices have teams of specialists working alongside GPs. These teams can include nurse practitioners, health care practitioners, mental health workers, pharmacists and physiotherapists.

These professionals can diagnose and treat health conditions, and ensures you see the right person at the right time more quickly.

Why do reception staff ask personal questions?

GP reception staff are a trusted and hugely important part of the practice team. They ask questions to ensure you are directed to the best support for you. They are trained to ensure patients are directed to the most appropriate health care professional and that patients with the greatest clinical need can be prioritised.

They treat all information as confidential.

Where else can I get help?

You can visit www.nhs.uk for advice on common symptoms and download the NHS App to do things like order repeat prescriptions and check your Covid status.

Alternatively, pharmacies can offer advices and over-the-counter medicines.

If you need help with minor injuries or urgent care, visit 111.nhs.uk or dial 111. In a life-threatening emergency, dial 999. You can also contact the GM Mental Health helpline on 0800 953 0285.

Please be patient

Health services are under enormous pressure, but we are open and providing services if you need us. Help us and help yourself by making sure you get the right care, in the right place at the right time. Please continue to be kind to our staff, socially distance where possible and continue to wear a face covering while in the healthcare setting.