Coronavirus

We are here to help with issues and problems as usual, but things are being done in a different way, to keep people as safe as possible.

Testing and Treatment

We do not have access to testing or treatment for coronavirus. If you are concerned about coronavirus or think you may have it, visit the NHS 111 service.

If you have symptoms, do not come to the practice or visit any pharmacy, walk-in centre or hospital. This is to prevent spreading the illness to others. Stay at home.

Appointments

To help prevent the spread of coronavirus we have changed our appointment system. All appointments will be booked on the same day and will be telephone appointments wherever possible.

For all appointments (doctors, nurses, etc), phone on the day you would like to be seen. However, be prepared for your problem to be dealt with on the phone.

We are working with other practices in a network to deliver the safest possible service. If the doctor or nurse decides you need to be seen in the surgery, this may be at a different building and/or a different entrance, and you may have to wait outside until you can be seen. The doctor or nurse will give you instructions. Please do not come very early as you may have to wait outside and toilet facilities may not be available. This is to minimise the opportunity for the virus to spread.

Contact us by Phone Only

Please do not come into the surgery unless you have a pre-booked appointment. The practice doors may be locked, and only people with an appointment will be allowed to enter.

If you arrive at the surgery without an appointment you will be refused entry and asked to phone us.

Collecting Prescriptions

All prescriptions will be sent electronically to a pharmacy, so that you won’t need to come into the surgery to collect a paper prescription. The pharmacy will usually have your medications ready for you when you arrive.

If you haven’t already told us your choice of pharmacy we will select the one nearest to your home. You can select your nominated pharmacy by completing our online Electronic Prescription Service request form.

New Patients

We are accepting new patients as usual, but the process is different. Please phone us for instructions.