How do I order my Repeat Prescription?
Patients on long-term medication can order repeat prescriptions in a number of ways:
- Online – Using our prescription requests triage.
- Using our online services – Patient Access.
- In person – Tick all the items you require on the order form and post it into the box in the entrance lobby. Please don’t queue at the reception desk unless you have a query.
- By post – Tick all the items you require on the order form and post it to us. If you include a stamped, self-addressed envelope we will post your prescription back to you. Otherwise, the prescription will be available for collection from reception.
Your prescription will be ready for collection from reception after two working days, unless the doctor needs to see you.
If you have run out of your medicines and cannot delay taking them, we can try to arrange a same day prescription. If you contact us before 10:30. we may be able to have a prescription ready after 17:00. However, this should be a one-off only and cannot be guaranteed. Please give one week’s notice whenever possible. We are not able to prepare prescriptions while you wait.
In an emergency, ask at your usual pharmacy if they can give you an emergency supply. Other pharmacies may also be able to supply up to five days of your medication. They may charge for this service.
Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.
We encourage all patients to register for this free service. You can register for electronic prescribing by completing our online EPS Registration form.
Will I Definitely Get my Prescription?
For your safety, the doctor may need to see or speak to you before deciding whether to issue a prescription. Reception staff will not know in advance whether the doctor will authorise your request. They can only process it.
If any of your items cannot be issued, we will try to phone you to let you know. If we are unable to contact you, unfortunately, we can only let you know when you come to collect the prescription. Please ensure you let us know of any change of address or phone number, including mobiles.
If you would like to have your medications delivered, you must arrange this with your preferred pharmacy each time. We are not responsible for deliveries and cannot ensure that the pharmacy delivers on time.
The doctor or nurse will need to review your medication every so often to make sure the medications are working as they should and are still the most suitable for you.
If you have been advised by the surgery that your medication review is due, please complete our online Medication Review form.
The medication review date is printed on the order form attached to your prescription. If you order a prescription after the date is past, you may wish to speak to a receptionist before you come to collect it, to find out if your prescription has been issued or if you need an appointment first.
Help us to Help You
- Order your medicines a week before you run out.
- Allow two working days minimum.
- Try to plan ahead.
- Order early to cover holidays.
- Only order items that you need.
- If you have stopped taking any of your medicines, please tell your doctor or nurse.
- Attend for your regular medication reviews.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.