Practice Team

Administrative Staff

We have a large team of administrative staff that carry out all the different tasks that are required to run a modern general practice.

Reception Team

The reception team are the people you speak to when you phone to make an appointment . They also provide our front desk and repeat prescriptions services.

  • Anoosh
  • Becky
  • Catherine
  • Chelsea
  • Danielle
  • Grace
  • Julie
  • Lolalee
  • Neelam
  • Pauline (deputy team leader)
  • Rabeka
  • Rebecca
  • Sam

Administration Team

The administration team are responsible for calling in people for some reviews and procedures (e.g. annual reviews for diabetes or heart disease), processing test results, dealing with requests for reports, forms and examinations, registering new patients, medical records, typing of referral letters and dealing with incoming post. Some of our administration tasks are done by a central administration team for all of our three practices (New Bank Health Centre, The Whitswood Practice and The Robert Darbishire Practice), and other administration tasks are done by a local administration team just for patients registered at The Robert Darbishire Practice. The local team also provides our telephone results service.

Central administration team:

  • Marie Louise (team manager)
  • Bethany
  • Caroline
  • Debs
  • Grace
  • Natalie
  • Karen

Local administration team:

  • Peter (team leader)
  • Christine
  • Dina
  • Jan
  • Joe

Other Staff


Practice manager


Office manager


Business support manager


Quality improvement


IT and finance manager