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Rusholme Health Centre, Walmer Street, Manchester, M14 5NP, Telephone: 0161 225 6699, Fax: 0161 248 4580

How to order a repeat prescription

If you are on regular medication, then you can usually order a repeat prescription without needing to see the doctor each time.

We need at least two working days' notice to provide a repeat prescription.

If possible, order your repeat prescription about a week before your medication is due to run out.

How to get a repeat prescription

There is an order form attached to each repeat prescription you get, that shows your repeat items. Please keep the order form to make it easier to order your next prescription.

  • Online
    If ordering for yourself and you are over 16 years old please use our full online service. 
    If you are ordering for someone else (e.g. your child) please use our online form.
  • In person
    Tick all the items you require on the order form and post it into the box in the entrance lobby. Please don't queue at the reception desk unless you have a query.
  • By post
    Tick all the items you require on the order form and post it to us (see: our address). If you include a stamped, self-addressed envelope we will post your prescription back to you. Otherwise, the prescription will be available for collection from reception.
  • By fax
    Fax your request to 0161 248 4580.

If you use the order form, please tick the items you want. If you don’t have an order form, please ensure you tell us the patient’s name, address, date of birth, contact telephone number and the names of all the medications required.

Your prescription will be ready for collection from reception after two working days, unless the doctor needs to see you.

We recommend collecting your prescription from your nearest pharmacy. If you would like to do this then please let your pharmacy know you would like to nominate them to receive your prescription. Alternatively you can ask a doctor or reeptionist to make a note on your medical record of the pharmacy you would like to use. 

This will save you time as you will no longer need to come to the practice and queue to pick up your prescription. At the moment controlled drugs prescriptions still have to be picked up at reception. This will change in the future and make it easier for you to pick all of your prescriptions at a pharmacy of your choice.

Will I definitely get my prescription?

For your safety, the doctor may need to see or speak to you before deciding whether to issue a prescription. Reception staff can’t know in advance whether the doctor will authorise your request. They can only process it.

If any of your items cannot be issued, we will try to phone you to let you know. If we are unable to contact you then, unfortunately, we can only let you know when you come to collect the prescription. Please ensure you let us know of any change of address or phone number, including mobiles.

Problems or questions

If you need to speak to someone about your prescription please telephone 0161 225 6699.

Your local pharmacist can also advise on what your medications are for and how best to take them.

Urgent prescriptions

If you have run out of your medicines and cannot delay taking them, we can try to arrange a same day prescription. If you contact us before 10.30 a.m. we may be able to have a prescription ready after 5 p.m. However, this should be a one-off only and cannot be guaranteed. Please give one week’s notice whenever possible. We are not able to prepare prescriptions while you wait.

Pharmacies may be able to supply up to five days of your medication in an emergency. They may charge for this service.

Medication reviews

The doctor or nurse will need to review your medication every so often to make sure the medications are working as they should and are still the most suitable for you. Sometimes they will need to see you or speak to you to discuss this with you. We may contact you to let you know that you need an appointment before your prescription can be issued.

The medication review date is printed on the order form attached to your prescription. If you order a prescription after the date is past, you may wish to speak to a receptionist before you come to collect it, to find out if your prescription has been issued or if you need an appointment first.

Home deliveries

If you would like to have your medications delivered, you must arrange this with your preferred pharmacy each time. We are not responsible for deliveries and cannot ensure that the pharmacy delivers on time.

Please note that the pharmacy next to the health centre is entirely independent of the practice. For details of local pharmacies, please see the NHS website: Service search.

Help us to help you

  • Order your medicines a week before you run out. Allow two working days minimum.
  • Try to plan ahead. Order early to cover holidays.
  • Only order items that you need. If you have stopped taking any of your medicines, please tell your doctor or nurse.
  • Attend for your regular medication reviews.

Thank you for your co-operation – it will help us to provide an efficient service.


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